Shipping and delivery

Orders are typically processed within 1–2 business days. Once dispatched, delivery times may vary depending on your location and local courier services.

Please make sure to track your order with the tracking information provided. Estimated delivery times:

Germany: 2–3 business days via DHL
Europe incl. UK: 3–5 business days via FedEx
Worldwide: 5–10 business days via FexEx

Please note that shipping rates do not include any local customs fees or import duties that may apply. Current shipping rates:

Germany: 4 EUR (Free on orders over 120 EUR)
Europe incl. UK: 9 EUR (Free on orders over 170 EUR)
Worldwide: 19 EUR (Free on orders over €200)

For any questions, feel free to contact us at office@anteberlin.com — we aim to respond within 24 hours, Monday to Friday.

 

Returns and exchanges

We want you to feel confident in every Ante piece. If something isn’t quite right, you can return your order within 14 days of delivery. Items must be unworn, unwashed and in their original packaging. Due to hygiene standards, we do not accept returns of socks that have been worn or tried on without clean socks underneath.

The return shipping cost is deducted from your refund:

Germany: 6 EUR via pre-paid label
Europe incl. UK: 14 EUR via pre-paid label
Worldwide: Return at own expense

To start a return process, log in here and submit a return request. You’ll receive a prepaid shipping label and step-by-step instructions. Once your return arrives, we’ll perform a quality check. If everything is in order, your refund will be issued to your original payment method within 5–7 business days.

For exchanges, such as requesting a different size or a store credit option, please email us at office@anteberlin.com and we’ll be happy to assist you.  

 

Claims

All orders are carefully packed and checked against a packing slip before shipping. For multi-item orders, we verify the contents and record the parcel weight at dispatch to ensure accuracy. Each parcel is securely sealed to prevent tampering during transit.

Parcels must be checked upon delivery. If there are visible damages, please decline the delivery and have the courier record the issue. We cannot accept claims for parcels that were damaged during the delivery process but still accepted by the recipient. Claims for missing or damaged items must be reported to us within 48 hours of delivery. To process a claim, we require clear photos of the outer packaging, the shipping label, and the contents as received. 

We investigate all claims thoroughly using our internal packing records and carrier data. If an error on our side is confirmed, we will replace or refund the missing item(s) promptly. Claims without the required documentation cannot be accepted.