Shipping and delivery

Orders are typically processed within 1–3 business days. Once dispatched, delivery times may vary depending on your location and local courier services.

Please make sure to track your order with the tracking information provided. Estimated delivery times:

Germany: 2–3 business days
Europe (incl. UK): 3–5 business days
Worldwide: 5–10 business days

Please note that shipping rates do not include any local customs fees or import duties that may apply. Current shipping rates:

Germany: Free
Europe incl. UK: €15 (Free on orders over €200)
Worldwide: €30 (Free on orders over €200)

For any questions, feel free to contact us at office@anteberlin.com — we aim to respond within 24 hours, Monday to Friday.

 

Returns and exchanges

We want you to feel confident in every Ante piece. If something isn’t quite right, you can return your order within 14 days of delivery. Items must be unworn, unwashed, and in their original packaging.

As an independent brand, we absorb many costs ourselves — including non-refundable payment processing fees. Rather than raising prices for everyone, we choose to be transparent and share a portion of the return costs. For that reason, we charge a 2% return processing fee based on the value of the returned items. Additionally, the return shipping cost is deducted from your refund:

Germany: €5
Europe incl. UK: €15
Worldwide: €30

To start a return process, log in here and submit a return request. You’ll receive a prepaid shipping label and step-by-step instructions. Once your return arrives, we’ll perform a quality check. If everything is in order, your refund will be issued to your original payment method within 5–7 business days.

For exchanges, such as requesting a different size or a store credit option, please email us at office@anteberlin.com and we’ll be happy to assist you.